🧭 Overview

At Starrey Dream Travel Pvt Ltd, we strive to provide the best travel experiences to all our customers. However, we understand that sometimes plans change. This Refund & Returns Policy outlines the terms under which refunds are processed for cancelled or modified bookings.

Please read this policy carefully before booking any package with us.

📌 1. General Refund Policy

• Refunds are processed only in cases where applicable and as per the terms shared at the time of booking.
  
  
• All refund requests must be made in writing via email to our official contact address.
  
  
• Refunds will be processed only after verifying the cancellation terms with hotels, airlines, visa authorities, and other service providers.
  
  

✈️ 2. Flight Tickets

• Flight tickets are non-refundable unless booked under a refundable fare or if specified during booking.
  
  
• In case of airline cancellation or schedule change, refunds or credit notes will be processed as per the airline’s policy.
  
  
• Name change, date change, or route change on tickets may attract charges as per airline rules.
  
  

🏨 3. Land Package (Hotels, Transfers, Tours)

• 50% advance paid for land packages is partially refundable based on the cancellation timeline:
  
  
  • 30 days or more before travel: 80% refund on land cost
    
    
  • 15–29 days before travel: 50% refund
    
    
  • 7–14 days before travel: 25% refund
    
    
  • 6 days or less before travel: No refund
    
    
• Refunds may take up to 14–21 working days after confirmation from vendors and internal processing.
  
  

🛂 4. Visa, Insurance & Service Charges

• Visa application fees, insurance premiums, and documentation/courier charges are non-refundable.
  
  
• If a visa is rejected, we are not responsible for refund, as embassies/consulates retain the fee.
  
  

😷 5. Cancellation Due to COVID-19 / Medical Emergency

• If cancellation occurs due to a COVID-positive report, the following applies:
  
  
  • A valid medical/RT-PCR report must be submitted.
    
    
  • Refunds for flights/hotels depend strictly on the supplier or airline policy.
    
    
  • In some cases, date rescheduling or credit notes may be offered instead of a full refund.
    
    
• Any government-imposed travel restrictions or lockdowns will also follow supplier policies.
  
  

💳 6. Refund Method & Timeline

• Refunds are issued to the original payment mode (Bank, UPI, Card, or Wallet).
  
  
• The refund timeline is usually 14–21 working days, depending on third-party confirmations (airlines, hotels, embassies).
  
  
• We are not liable for delays caused by external service providers.
  
  

🚫 7. Non-Refundable Services

• The following are non-refundable under any circumstances:
  
  
  • Visa fees and service charges
    
    
  • Travel insurance
    
    
  • Booking deposits paid to third-party partners
    
    
  • No-show bookings (traveller does not report at check-in point)
    
    

🛍️ 8. Returns Policy

As we are a travel service provider, we do not offer physical goods. Therefore, returns or exchanges are not applicable. However, in case of trip postponement or change of date, we may assist in rescheduling based on availability and supplier policies.

📩 9. How to Request a Refund

To request a refund, email us with the following:

• Full name
  
  
• Booking reference number
  
  
• Date of travel
  
  
• Reason for cancellation
  
  
• Supporting documents (if applicable, e.g., medical certificate)
  
  

📧 Email: [your email ID]
📞 Phone: [your phone number]

⚖️ 10. Legal & Jurisdiction

All refund and cancellation-related disputes are subject to the jurisdiction of the courts in Delhi, India, where our company is registered and operates.

📝 Note

Refund policies may vary depending on the destination, time of booking, airline or hotel terms, and current government regulations. Kindly confirm detailed terms with your travel advisor before booking.

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• Meta Title: Refund & Cancellation Policy | Starrey Dream Travel Pvt Ltd
  
  
• Meta Description: Read Starrey Dream Travel’s detailed refund and return policy for flights, hotels, visas, and tour packages. COVID-19 guidelines and processing timelines included.
  
  

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